We connect information with action. We design supports so that people can orient themselves, decide and complete a task.
Illustrative example · A tour
What do you need to do?
1
Understand your options.
2
Prepare what is necessary.
3
Follow the steps.
The help, at the time of using it.
When can help you
You want to accompany people when using information: choosing a product, carrying out a procedure or following instructions.
The scope is agreed with you
What can we work together.
Design supports that accompany the use of information: steps, visual aids, audio and guided tours.
Support is specified by project. The technological lines of innovation are explored according to their viability.
01
Explanations by steps
Show the information necessary at each moment of a task.
02
Supports for understanding
Explore visual explanations, audio and complementary formats to the text.
03
Guided tours
Organize instructions and help throughout the use of a service.
04
Solutions for each context
Define the appropriate response for a physical, digital channel or a combination of both.
A concrete result
Lean deliverables to your project.
We define the formats, review and acceptance criteria before starting.
Definition of the solution and the path of use.
Prototype of the agreed supports and contents.
Review and verification plan with recipients.
What can we measure
Completed tasks, dropout points, and need for assistance.
Illustrative case · It is not an executed project
Understand coverage. Know how to use it.
In addition to adapting the insurance explanation, we can design a guide that helps identify what information to prepare and what steps to follow to report a claim.
The data controller is ADVALUIT CONSULTING & TECHNOLOGY SLU, NIF B66251802, with address at Passeig Nadal, 2, 1-2, 08980 Sant Feliu de Llobregat, Barcelona, Spain, owner of the site entendoo.com. entendoo is its commercial name for this activity, not a separate legal entity.
For privacy inquiries and exercise of rights: gdpr@entendoo.com. For general information: info@entendoo.com. The address gdpr@entendoo.com is the privacy contact channel of the controller; Its name does not in itself imply the appointment of a data protection officer.
This policy refers to browsing the corporate website, requests for information and its management. If a contractual relationship or other processing for different purposes is initiated, the corresponding specific information will be provided.
2. What data we process
When you use the form we process your name, email, organisation if you indicate it, message and service or context of the query. We also record an application reference, language, date, version of the privacy information presented and proof of your choice. Internal management can incorporate the status of the query, the person responsible for handling it, and the notes necessary to resolve it.
If you write directly to our emails, we process the sender address and the relevant data and documents you include. Do not send passwords, copies of identification documents, health data or especially sensitive information for an ordinary information request.
Functionality and security require the processing of certain technical connection data and anti-abuse controls. The website does not incorporate visitor analytics, behavioral advertising or commercial browsing profiles. Administrative access is limited to authorized persons and has security logs. More information in the Cookie Policy.
3. What do we use them for and on what basis
Attend to your query and respond to you. We use the necessary data to understand what is requested, maintain communication and send acknowledgment of receipt. The basis for the information form is your consent, which you can withdraw at any time. The required fields allow you to identify the query and have a means of response; Without them we cannot process it through this channel.
Protect the service and prevent abuse. We apply security and traceability controls necessary to preserve the availability, integrity and confidentiality of the service, based on the legitimate interest of the person responsible in protecting their systems and users, with proportionate measures.
Comply with obligations and address rights or claims. We will process the data that is necessary to comply with applicable legal obligations and, where appropriate, to formulate, exercise or defend claims.
Submitting the form does not subscribe you to advertising, newsletters or commercial communications. We do not use consent to answer a query as authorization for these purposes. No decisions are made based solely on automated treatments that produce legal effects on you or significantly affect you, nor are commercial profiles created through this website.
4. How long do we keep the data
Information requests that do not lead to hiring are kept while they are being processed and up to 12 months after their closure. At the end of this period, identifying data that is no longer necessary is deleted or deleted. You can request deletion or withdraw your consent before, without prejudice to the conservation that must be maintained due to a legal obligation or to meet responsibilities.
If a consultation gives rise to a contractual relationship, your specific purposes, privacy information and legal deadlines will apply to that relationship. An incident, claim or retention obligation may justify maintaining only the necessary information, with restricted access and for the applicable period.
Encrypted backups are intended for incident recovery only. Snapshots from your own repository are subject to a 30 day rotation policy, with copy and restore controls before expiration. Information deleted from the system in use may temporarily remain on those copies; It is not used to process ordinary queries. Repository deletion does not necessarily result in immediate physical deletion in the provider's recovery systems: OneDrive for Business typically keeps deleted items in your trash for 93 days, unless otherwise configured, and their additional recovery procedures or legal retention obligations may apply. Access to these remains is restricted and their use is limited to recovery and applicable obligations. Applicable deletions must be reapplied before resuming a restored system. Messages kept in the mail are included in the controller's review and deletion procedures.
Temporary abuse controls are removed upon expiration. The minimum evidence of security, attention to rights and actions carried out is kept in a restricted manner for the time necessary to justify said actions and address any applicable responsibilities.
5. Who can access and providers
The requests are accessed by authorized personnel of the company who need to attend to them or manage the service. Technology providers may process data on behalf of the controller to provide hosting, mail, authentication, maintenance and backup copies. The infrastructure uses IONOS for hosting and Microsoft 365 for email, administrative access, and encrypted copy storage.
The processing by these providers is governed by the processing commissioning agreements and the data protection conditions applicable to the contracted services. We do not sell query data nor do we transfer it to other companies for their own advertising. They may be communicated to authorities, judicial bodies or other recipients when there is a legal obligation or it is necessary and legitimate to address a claim.
6. International treatments
Some international providers may carry out certain processing or allow access from outside the European Economic Area in accordance with the conditions applicable to their services. Where there is an international transfer, it must have an adequacy decision or the appropriate guarantees required by the GDPR, such as standard contractual clauses and, where appropriate, complementary measures.
You can request information about the recipients and the guarantees applicable to our treatment by writing to gdpr@entendoo.com. Choosing a European data center does not in itself guarantee that any operation of a provider is limited to that territory.
7. Your rights
You can request access, rectification, deletion, limitation or opposition and, where applicable, portability, by writing to gdpr@entendoo.com or the address of the person responsible. Identifies the request and indicates a means of response. If there are reasonable doubts about your identity, we will request only the additional information necessary; It is not necessary to send a copy of the DNI by default.
You can withdraw your consent through that same channel. The withdrawal does not affect the legality of the previous treatment. We will respond to requests without undue delay and, generally, within one month; If a legal extension occurs due to complexity or number of requests, we will inform you within the first month.
If you consider that the processing violates the regulations, you can file a claim with the Spanish Data Protection Agency, without prejudice to other corresponding means of protection. Contacting us beforehand can help us resolve the incident, but it is not a requirement to go to the authority.
8. Security and changes to this information
We apply technical and organisational measures to protect data, such as encrypted communications, restricted access, strong authentication of authorized personnel, separation of duties, and encrypted copies. No measure absolutely eliminates all risks; If you detect an incident, report it to gdpr@entendoo.com without including more information than necessary.
This policy will be reviewed when treatments or conditions change. The version and date of entry into force allow the applicable information to be identified. A change that requires new information or choice will be addressed before carrying out the corresponding treatment.
1. Website Owner
The owner of entendoo.com and the party responsible for the activity carried out under the name entendoo is ADVALUIT CONSULTING & TECHNOLOGY SLU, tax identification number B66251802, with its registered address at Passeig Nadal, 2, 1-2, 08980 Sant Feliu de Llobregat, Barcelona, España. The company is registered in the Commercial Registry of Barcelona, volume 44234, folio 195, sheet 450483.
entendoo is a commercial name for the company's activity and does not constitute an independent legal entity.
Website: https://www.entendoo.com.
General information and inquiries about services: info@entendoo.com.
This site presents the services, work approach and corporate information of entendoo. It allows you to request information and establish contact with the company. The information published is general in nature and must be interpreted within the context and scope of each service.
Sending the form or an email does not in itself imply the contracting of a service, the acceptance of a quote or the creation of a payment obligation. The specific conditions of each order will be agreed separately with the company. The corporate website does not constitute access to a contracted platform nor does it provide, for its mere consultation, the services described.
3. Use of the site
You can consult the content for free, without registration and without accepting analytics or advertising cookies. You must use the website in a lawful manner that respects the rights of other people and its operation.
You are not permitted to use the forms to send illicit communications, introduce malicious code, attempt to gain unauthorized access to systems or data, impersonate or cause disruptions. When contacting, please provide relevant information and a valid means of response. Avoid sending health data, identification documents, passwords or other especially sensitive information that is not necessary for your consultation.
4. Intellectual and industrial property
The contents, texts, designs, graphic elements and other materials on the site are protected by applicable regulations. Their rights correspond to the company or the owners who have authorized its use, as appropriate.
Consulting the website does not grant a license to commercially exploit its contents, transform or redistribute them in a way that exceeds the uses permitted by law. You can link to public pages and cite content within legal limits, identifying its origin and without misleading about authorship, links or support from the company. For other uses, contact info@entendoo.com. Applicable third party rights and licenses are respected.
5. Update, availability and links
The company tries to keep information clear, updated and correct. If you detect an error, you can report it to info@entendoo.com for review. General examples and explanations are not a substitute for evaluating the needs of a specific assignment.
The service may experience interruptions due to maintenance, technical incidents or other circumstances. The company will adopt the appropriate measures to prevent and resolve incidents within its scope of responsibility. These conditions do not exclude or limit liabilities or rights that cannot be legally excluded or limited.
Links to external sites are provided for your reference. By opening them you access services managed by third parties, subject to their own conditions and policies. The existence of a link does not imply that the company fully controls its content or endorses all its manifestations.
6. Privacy, cookies and accessibility
Data processing is described in the Privacy Policy. The operation of technical cookies is explained in the Cookie Policy. You can consult the measures, the scope of review and the incident channel in Accessibility.
7. Legislation and dispute resolution
The corresponding legislation will apply, including the relevant Spanish and European Union regulations. Disputes will be submitted to the competent bodies in accordance with the applicable regulations. This notice does not impose a waiver of mandatory jurisdictions or rights that may correspond to consumers or users.
Our commitment
ADVALUIT CONSULTING & TECHNOLOGY SLU, owner of entendoo.com, works to ensure that the information and routes on this website are understandable and usable by as many people as possible. Accessibility is part of the design, content and maintenance.
As a technical reference for improvement we use the Web Content Accessibility Guidelines WCAG 2.2 of the W3C, with the objective of level AA. This objective does not constitute a complete certification or declaration of conformity that has not been accredited by sufficient evaluation.
Built-in measurements
Structure of headers and page regions, with a link to jump to the content.
Alternative texts on images and controls with accessible names.
Navigation and use of the form via keyboard, visible focus and return of focus when closing its windows.
Design adaptable to screens of different sizes and content that does not depend on accepting optional cookies.
Field labels, identification of required data and messages about the status of the request.
Legal information in web format, available without downloading a document.
Scope of checks and aspects to improve
Before opening, internal checks have been carried out on the corporate pages in Spanish, their adaptation to mobile, basic structure and handling of the form using a keyboard. These checks are limited in scope: they are not a substitute for a full audit of all WCAG criteria or assessment of understanding and use with people with different access needs.
New pages, documents and functionality must be reviewed before being published. The accessibility of linked external sites depends on their respective owners. If content presents a barrier, we will try to offer an appropriate alternative to access the information or complete the management.
Communicate a difficulty or request an alternative
Write to info@entendoo.com indicating, if you can, the address of the page, what you were trying to do and the difficulty encountered. You can describe the device, browser, or supporting product if it is helpful; You do not need to provide a diagnosis or health data.
We will analyze your communication to correct the barrier or indicate an alternative. Communications that include personal data are managed in accordance with the Privacy Policy. For data protection matters use gdpr@entendoo.com.
Review
This information will be updated when new evaluations or relevant changes are incorporated. If you detect a difficulty that is not described, you can report it through the same channel.
